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Admin Help Center

Your one-stop resource for managing the Global Hope Network Member Dashboard. Here, you’ll find detailed documentation, guides, and best practices to help you effectively perform your admin duties.

Whether you’re setting up new member accounts, managing best practices, or troubleshooting issues, the Help Center provides the tools and information you need to ensure a seamless experience for both admins and members.

Explore the links below to access step-by-step instructions and helpful tips tailored to your role. Let’s work together to keep the network running smoothly!

  • Admin Dashboard (Start Here)

    Quickly access all admin tools, manage site content, and oversee member activity through the streamlined admin dashboard.

  • Creating a New Member Account

    Add and manage new countries or organizations by creating detailed member profiles with map markers and regional information.

  • Creating a User for Member Dashboard

    Set up user accounts to grant member representatives access to manage profiles, submit best practices, and handle testimonials.

  • Admin Ticket Center

    Track, manage, and resolve member inquiries efficiently through the Admin Ticket Center, ensuring smooth communication and issue handling.

  • Countdown Modal

    Set up and customize an event countdown popup on the home page, displaying event details and automatically hiding upon the countdown’s expiration.

  • Polls and Survey Settings

    Easily configure your Polls and Survey popup in the Site Settings tab, while learning how to create new polls or surveys and view all submitted entries.

  • WS Form Builder

    WS Form Builder documentation guides users through creating, editing, publishing forms, and extracting submissions for polls, surveys, and more.

  • SEO & Analytics

    Optimize your website with Rank Math SEO, Google Analytics, and Search Console, enhancing search rankings, user experience, and actionable insights.

  • Revision Control

    Learn how to view, compare, and easily restore previous versions of posts or pages using the built-in revision control feature, ensuring efficient content management and version tracking.

    • FAQs

    How do I submit a new support ticket on behalf of a member?

    Response

    Go to the Admin Bar and click on “Ticket Center.” From there, select “Submit New Support Ticket,” choose the member, fill in the subject, message, and attach any files, then click “Create New Ticket.”

    Can I update the status of a ticket after it has been resolved?

    Response

    Yes, once a ticket is marked as Resolved, a “Re-Open Ticket” button will appear, allowing you to reopen and continue communication if necessary.

    How can I track a member's ticket progress?

    Response

    Click “View Ticket” to see the full ticket details, status, and conversation history. You can also reply directly from the ticket page.

    What happens if a ticket remains open for too long?

    Response

    If a ticket is left open without action, it will stay in the “Open” status until manually updated. You can change the status to “In Progress” or “Resolved” as needed.

     

    What happens if I close a ticket but need more help later?

    Response

    If your ticket is marked as “Resolved,” you’ll see a “Reopen Ticket” button in case you need further assistance. Clicking that will change the ticket status back to “Open,” so you can continue the conversation with support.

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