Support Ticket
Message:
Dear Support Team,
I am having difficulty updating the “Testimonial” section in my profile. I have followed the steps, but the changes are not saving. Could you please provide guidance on how to successfully update this section?
I would appreciate your help in resolving this issue at your earliest convenience.
Thank you in advance,
John
Replies
Hi John,
Following up on your ticket regarding the testimonial section. I’ve looked into the issue, and it appears to be a small bug on the backend. Our development team is currently addressing it and will apply a fix by tomorrow.
In the meantime, I can manually update the testimonial for you. Please reply to this email with the details you would like to include or edit, and I’ll ensure it’s updated right away.
Thank you for your patience and understanding.
Thank you for reaching out. I understand how this can be frustrating. Let’s try a quick fix to resolve the issue:
Please clear your browser cache and try updating the testimonial again.
If the issue persists, try logging out and back in, then repeat the update process.
If neither of these steps resolves the issue, could you let me know if you’re receiving any error messages or if the “Save” button appears inactive?
I’ll be here to assist you further if needed.
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