1. Ticket List

• Displays all submitted tickets, including their submission dates, subjects, and a brief excerpt of their content.

2. Ticket Status

• Open: Indicates the ticket has been submitted but not yet addressed by the support team.
• In Progress: Means the support team is actively working on the ticket, and there may be multiple replies exchanged between you and the admin.
• Resolved: Signifies the ticket is closed because the issue or inquiry has been resolved.

3. View Ticket

• Click “View Ticket” to access the full ticket details and the conversation history.

4. Submit New Support Ticket

• Click “Submit New Support Ticket” to open a form where you can provide information about your new issue or request.

5. Ticket Details

• Shows the Date, Subject, the Full Body of the ticket, and the Ticket Status.

6. Ticket Attachments

• Any files or documents associated with the ticket are displayed here for easy reference.

7. Ticket Reply Threads

• A chronological list of all replies and updates posted by both you and the support team.

8. Reply to Ticket Form

• Use this form to add a new reply or provide additional information as needed.

9. Close Ticket / Reopen Ticket

• Close Ticket Button: Allows you to close the ticket once you’re satisfied with the resolution.
• Reopen Ticket Button: If the ticket is marked Resolved, you’ll see an option to reopen the ticket in case further assistance is needed.